Comments on: My Truck Story http://www.10500bc.org/archive/2005/06/13/my-truck-story/ Living the Digital Lifestyle Down on the Farm Sun, 10 Jan 2010 13:27:31 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: KevinDonahue.com » Blog Archive » Rate and Review Car Dealers http://www.10500bc.org/archive/2005/06/13/my-truck-story/comment-page-1/#comment-13985 KevinDonahue.com » Blog Archive » Rate and Review Car Dealers Sun, 17 Dec 2006 16:24:11 +0000 http://www.10500bc.org/archive/2005/06/13/my-truck-story/#comment-13985 [...] A new site, MyDealerReport.com, has launched that allows customers to review and rate their experiences with car dealerships. I think it's an awesome idea. I'm sure it would have come in handy when Josh had his run-in with the worst Chevy dealer in Texas. [...] [...] A new site, MyDealerReport.com, has launched that allows customers to review and rate their experiences with car dealerships. I think it's an awesome idea. I'm sure it would have come in handy when Josh had his run-in with the worst Chevy dealer in Texas. [...]

]]> By: Jared Davis http://www.10500bc.org/archive/2005/06/13/my-truck-story/comment-page-1/#comment-8084 Jared Davis Sun, 02 Oct 2005 08:06:38 +0000 http://www.10500bc.org/archive/2005/06/13/my-truck-story/#comment-8084 I like your blog. It is a very interesting one. I finished the 6th ball: http://whippleworld.com/?p=3109 , <a href="http://davidandjennilyn.homeip.net/2005/09/06/the-chronicles-of-narnia-part-5/" rel="nofollow">Naked truth</a> I like your blog. It is a very interesting one. I finished the 6th ball: http://whippleworld.com/?p=3109 , Naked truth

]]> By: Tim http://www.10500bc.org/archive/2005/06/13/my-truck-story/comment-page-1/#comment-6153 Tim Thu, 07 Jul 2005 16:04:11 +0000 http://www.10500bc.org/archive/2005/06/13/my-truck-story/#comment-6153 Just a quick follow-up. Remember that taking the transmission out of the vehicle is going to be the easy part. However, just taking the transmission out of the vehicle still does not determine the failures inside. The case has to be opened, and the transmission has to be disassembled into umpteen-hundred pieces to determine the failed parts and the condition of the remaining pieces. What I'm sure was not going to be applied was the cost of disassembling the transmission and diagnosing the failures inside of it. (To borrow Kevin's analogy, the tree is now fallen and chopped up, but now the tree has to be toted to the other side of the yard, stacked, and then taken back across the yard and loaded into a truck) As far as the quote on 'just slapping it back together'. if you were to put all of the pieces back together on an already failing transmission, you can be almost assured that it won't even drive out of the shop. Speaking from personal experience on the matter, as an ASE certified technician, I've been there before. You would have to rebuild it before it would be driveable. Regarding the service at Huffines, I just happened to drop my personal truck off for routine maintenance with the service department on Tuesday, and then walked up front to pick up the new Duramax Diesel that we bought for the company (Thanks GM for the employee discount!!!) Just remember that there are two sides to every story, and try to be fair before you go off blasting a company on the internet. I'm sure that somewhere in your life before you've pissed someone off, and they didn't go slandering your company or name across the print media. I certainly look forward to your challenge. tm Just a quick follow-up. Remember that taking the transmission out of the vehicle is going to be the easy part. However, just taking the transmission out of the vehicle still does not determine the failures inside. The case has to be opened, and the transmission has to be disassembled into umpteen-hundred pieces to determine the failed parts and the condition of the remaining pieces. What I’m sure was not going to be applied was the cost of disassembling the transmission and diagnosing the failures inside of it. (To borrow Kevin’s analogy, the tree is now fallen and chopped up, but now the tree has to be toted to the other side of the yard, stacked, and then taken back across the yard and loaded into a truck)

As far as the quote on ‘just slapping it back together’. if you were to put all of the pieces back together on an already failing transmission, you can be almost assured that it won’t even drive out of the shop. Speaking from personal experience on the matter, as an ASE certified technician, I’ve been there before. You would have to rebuild it before it would be driveable.

Regarding the service at Huffines, I just happened to drop my personal truck off for routine maintenance with the service department on Tuesday, and then walked up front to pick up the new Duramax Diesel that we bought for the company (Thanks GM for the employee discount!!!) Just remember that there are two sides to every story, and try to be fair before you go off blasting a company on the internet. I’m sure that somewhere in your life before you’ve pissed someone off, and they didn’t go slandering your company or name across the print media.

I certainly look forward to your challenge.

tm

]]> By: Kevin Donahue http://www.10500bc.org/archive/2005/06/13/my-truck-story/comment-page-1/#comment-6090 Kevin Donahue Tue, 14 Jun 2005 01:13:52 +0000 http://www.10500bc.org/archive/2005/06/13/my-truck-story/#comment-6090 OK, the fact that they never told you up front on the costs is dishonest. They didn't lie to you, but they didn't disclose it -- and that's just downright dishonest. If you replace the transmission, they have to take it out of the truck to put the new one in. So when they took your old one out, they wouldn't credit you the money that you had already spent to have them take it out? Not even some portion? That's insane. You just spent the money -- with them -- and it's going to save them the equivalent time & labor. That's like saying they charge $2 to cut down a tree, but only $3 to cut down a tree & chop it up. Once you paid to cut it down, they should only charge you $1 to chop it up (or at least offer you a freakin discount.) For the service manager to be a smart ass to you, that's just piss poor service. (Gee, why am I not surprised.) Truth be told, you could afford to have any of the three service options they offered done - without question. (Sorry that I'm saying that, but you can afford it, Gates.) You chose the least expensive option because YOU WERE GOING TO BUY A NEW TRUCK. Then the guy is a smart ass to you for even pointing out that they ought to disclose the pricing up front. You caught them being dishonest and the guy didn't want to fess up - I get that, but they know you've already spent a couple thousand with them this year in service! If anything, you're the one guy they should kiss ass too! I have to say, you're one person who I have rarely -- maybe never -- seen get upset. I've definitely never seen you pissed off, but I don't know how you managed not to burn the whole place down. OK, the fact that they never told you up front on the costs is dishonest. They didn’t lie to you, but they didn’t disclose it — and that’s just downright dishonest.

If you replace the transmission, they have to take it out of the truck to put the new one in. So when they took your old one out, they wouldn’t credit you the money that you had already spent to have them take it out? Not even some portion? That’s insane. You just spent the money — with them — and it’s going to save them the equivalent time & labor. That’s like saying they charge $2 to cut down a tree, but only $3 to cut down a tree & chop it up. Once you paid to cut it down, they should only charge you $1 to chop it up (or at least offer you a freakin discount.)

For the service manager to be a smart ass to you, that’s just piss poor service. (Gee, why am I not surprised.) Truth be told, you could afford to have any of the three service options they offered done – without question. (Sorry that I’m saying that, but you can afford it, Gates.) You chose the least expensive option because YOU WERE GOING TO BUY A NEW TRUCK. Then the guy is a smart ass to you for even pointing out that they ought to disclose the pricing up front. You caught them being dishonest and the guy didn’t want to fess up – I get that, but they know you’ve already spent a couple thousand with them this year in service! If anything, you’re the one guy they should kiss ass too!

I have to say, you’re one person who I have rarely — maybe never — seen get upset. I’ve definitely never seen you pissed off, but I don’t know how you managed not to burn the whole place down.

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